AnyTime 24 Hour Banking is your connection to United Community Bank, giving you immediate access to the information you need most often. With AnyTime 24 Hour Banking, you can quickly and easily:
• Make account balance inquiries.
• Determine the last six transactions on your account.
• Verify deposit and check transactions.
• Attain rate and product information.
• Transfer funds between designated checking, savings, and loan accounts.
Using AnyTime 24 Hour Banking
Before using United Community Bank’s AnyTime 24 Hour Banking, make sure you have your account number(s) handy. Also have your Personal Identification Number (PIN) available. The first time you call, your PIN will be the last four digits of the primary account holder’s social security or tax ID number. You will then be instructed to change your PIN to a new four digit number that only you will know.
1 - Call 338-2121 or 877-UCB-9UCB (877-822-9822)
2 - Wait for the greeting, then follow the simple instructions given to you over the phone. You will be offered a series of menu selections from which to choose. To access these selections from the opening menu given, simply press the corresponding number(s) on your telephone.
Phone Banking Menu Information
• If you are not calling from a touch-tone telephone, please hold for assistance.
• If you wish to end this call, please hang-up at any time.
Main Menu
Account Information and Funds Transfer Menu
For account information and funds transfer, press 1.
For instructions on how to use the system, press 2.
To request a stop payment, press 3.
For the Loan Calculator, press 4.
For bank hours and locations, press 5.
For rate and product information, press 6.
To repeat this menu, press 9.
For info. on checking and money market accounts, press 1
For information on savings accounts. press 2.
For information on certificates of deposit, press 3.
For information on individual retirement accounts, press 4.
For information on loan accounts, press 5.
To transfer funds, press 6.
To return to the previous menu, press 8.
To repeat this menu, press 9
Checking and Money Market Information Menu
Savings Account Information Menu
For current balance information, press 1.
For the last 6 withdrawals, press 2.
For deposit information, press 3.
For ATM and other automatic transactions, press 4.
For specific transaction inquiry, press 5.
For interest information, press 6.
To change your PIN number, press 7.
To return to the previous menu, press 8.
To repeat this menu, press 9.
For current balance information, press 1.
For the last 6 withdrawals, press 2.
For deposit information, press 3.
For ATM and other automatic transactions, press 4. For inquiry by amount, press 5.
For interest information, press 6.
To change your PIN number, press 7.
To return to the previous menu, press 8.
To repeat this menu, press 9.
Certificates of Deposit Information Menu
Individual Retirement Account Information Menu
For current balance information, press 1.
For last interest paid, press 2.
For next interest payment date, press 3.
For maturity date, press 4.
For accrued interest, press 5.
For interest information, press 6.
To change your PIN number, press 7.
To return to the previous menu, press 8.
To repeat this menu, press 9.
For current balance information, press 1.
For the last 6 withdrawals, press 2.
For deposit information, press 3.
For inquiry by amount, press 4.
For interest information, press 5.
To change your PIN number, press 7.
To return to the previous menu, press 8.
To repeat this menu, press 9.
Loan Account Information Menu
Funds Transfer From Account Menu
For current balance information, press 1.
For payoff information, press 2.
For your last payment date, press 3.
For your next payment date, press 4.
For your payment amount, press 5.
For interest information, press 6.
To change your PIN number, press 7.
To return to the previous menu, press 8.
To repeat this menu, press 9.
To transfer funds from a checking account, press 1.
To transfer funds from a savings account, press 2.
To return to the previous menu, press 8.
To repeat this menu, press 9.
Funds Transfer To Account Menu
Rate and Product Information Menu
To transfer funds to a checking account, press 1.
To transfer funds to a savings account, press 2.
To transfer funds to a loan account, press 3.
To return to the previous menu, press 8.
To repeat this menu, press 9.
For interest checking and savings rates, press 1.
For rates on certificates of deposit, press 2.
For rates on money market accounts, press 3.
For rates on individual retirement accounts, press 4.
For rates on consumer loans, press 5.
For rates on mortgages, press 6.
To return to the previous menu, press 8.
To repeat this menu, press 9.
Instruction Menu
To access information, you will need your account number and your four digit Personal Identification Number (PIN). The last four digits of your social security or tax I.D. number have been assigned as your initial PIN number. The first time you access your accounts you are required to change your social security or tax I.D. to any other four digit number.
The opening menu allows you to access the account selection menu, rate and product information and system instructions.
The account information and funds transfer menu gives access to checking, savings, loan, and time deposit accounts, as well as the ability to transfer funds.
The checking and savings account menus provide information on your account balance, previous account activity, your last deposit date and amount, specific check information, and interest information.
The loan account menu gives access to your loan balance, payment and pay-off information, and interest information.
The certificate of deposit and individual retirement account menu gives information on your account balance, maturity date, and interest information.
The funds transfer menu will allow you to transfer between pre-authorized checking, savings, and loan accounts. Please contact the bank regarding further information.
Action keys on your telephone key pad are as follows. Eight will return you to the previous menu. Nine will repeat the menu you are in. Zero will transfer you to an operator during regular banking hours.
